You can download Unified Service Desk 2.0.2 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| CRM2016-USD-2.0.2-PackageDeployer.exe | 76.5 MB | Click here | USD Package Deployer to install solution components in CRM |
| CRM2016-USD-2.0.2-amd64.exe | 85.1 MB | Click here | 64 bit USD client |
| CRM2016-USD-2.0.2-i386.exe | 85.1 MB | Click here | 32 bit USD Client |
Using CRM OOB, we can search Only Active records for CRM Entities, other than Case Entity.
Please follow the below steps to Search, both Active and Inactive records of Contact,
Step 1: Goto Microsoft Dynamics CRM -> Settings -> Customizations and click on Customize the System.
Step 2: Under Entities,
5. By Default, Status Equals Active which means CRM System will search only Active Contact Records.
Now Click on Clear to search both Active and Inactive Contact records.
6. Now Click on OK.
7. Click on Save and Close in Quick Find View.
Step 3: Click on Contact Entity and Publish.
Step 4: Once Contact Entity Customizations Published,
Goto Microsoft Dynamics CRM -> Sales -> Contacts.
Search for the Inactive record in Contact Homepage grid.
Step 5: After Searching, can see the required Inactive record in the Configured Quick Find View.
Thank you for reading this article.
Please leave your valuable feedback.
Recently, I was prepping my team on how to deliver a Training Manual for a CRM 2013 implementation. I was keen to include the CRM 2013 keyboard shortcuts as part of the training manual. That’s when I found a section in the Microsoft Dynamics CRM User Guide which lists the Keyboard shortcuts for CRM 2013.
You can download the Microsoft Dynamics CRM 2013 User Guide here.
Below are some of the keyboard shortcuts you can make use of.
Note: The shortcut keys described in this section refer to the U.S. keyboard layout.
Form keyboard shortcuts
| Operation | Command |
| Move to the next option, option group, or field | Tab |
| Move to the previous option, option group, or field | Shift+Tab |
| Complete the command for the active option or button | Enter |
| Move between options in an open list, or between options in a group of options | Arrow keys |
| Cancel a command, or… |
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You might get this requirement quite often to search records based on some field data.
Will see an example to understand much better.
Created a field named Twitter in Contact. Now the requirement is to search Contact based on Twitter data.
Follow the below steps to configure OOB Quick Find View,
Step 1: Goto Microsoft Dynamics CRM -> Settings -> Customizations and click on Customize the System.
Step 2: Under Entities,
5. Scroll down till you find Twitter Field and Select it. Click on OK.
6. Now will add Twitter field Column in Quick Find View. Click on Add View Columns.
7. Scroll down till you find the Twitter field and Select it and Click on OK.
8. Now can see Twitter Column in Quick Find View. Then Save and Close.
Step 3: Click on Contact Entity and Publish.
Step 4: Once Contact Entity Customizations Published,
Go to Microsoft Dynamics CRM -> Sales -> Contacts.
Search for the Twitter in Homepage grid.
Step 5: After Searching, can see the required record in the Configured Quick Find View.
Thank you for reading this article.
Please leave your valuable feedback.
Arun Potti's MS CRM blog 