One of the most powerful features introduced in CRM 2013 is Actions. It strongly supports the concept of XRM platform. Actions are the Custom messages which can be created for any entity or globally to perform business operations like create/update/Assign etc. (more than what a Workflow can do). Looking first time we get a feeling that it is very similar to Workflow but hold on it’s very different from WF’s or Plugins.

1. Can be associated with single entity or globally.
2. Actions support Arguments – Input and Output Arguments.
3. Can be only called through web service calls – either JavaScript/Plugins/Web through API calls.
4. Supports Rollback and executes in real time.
5. Always runs under the context of the calling user.

Arguments

Arguments are the parameters or the variables which can be used while creating the action. There are two kinds of arguments

 Input…