
Month: July 2020
SLA Changes in Dynamics 365/Power Apps
Microsoft has made some changes in SLA design; here I am going to share about the differences
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SLA Type option standard has been removed, earlier user has option to choose (as shown in below image)
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Earlier there were 2 entities now there are 3 entities to configure a new SLA
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Earlier
- SLA
- SLA Item
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Now
- SLA
- SLA Item
- SLAKPI
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Earlier only one SLA can be applied now you can use multiple SLAs. This is a much-needed feature, in our recent implementation we need to have 5 SLAs on Work Order entity and to chieve that we need to implement a child entity on work order and create 5 records in that to track 5 different SLAs.
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To manage SLA settings, you can navigate to “Customer Service Hub” application and then navigate to “Service Configuration Setting”, there you can find below settings
- You can disable SLA on an entity which is…
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The new Column comparison in queries in Dynamics 365 / PowerApps
Column Comparison is one of the best features that has been recently added to the product.
Column comparison allows us to compare values of 2 different columns in our query be it Fetch XML, Web API, or through SDK API.
Sharing some of the basic examples that we tried using our favorite FetchXML Builder
- If we run the following query “Find all contact which has the first name equal to the last name”
The result –
- Find all contact where the first name is not equal to last name
The result –
The operators supported are –
Equal | LessEqual | GreaterEqual |
Not Equal | LessThan | GreaterThan |
- Only 2 columns can be compared.
- Only compatible attribute types can be compared.
- E.g. “Find all contact where the first name is equal to address 1 city”
The result
It works as both are string attributes.
- If we try comparing text field with options set, we…
View original post 111 more words