Followed the below steps for upgrading USD solutions from the below versions to the latest 4.1 solutions, without disturbing the existing USD configuration data.
Continue readingunified service desk
Error while upgrading Unified Service desk solutions using Package deployer
Was trying to upgrade the USD solutions, using USD Package deployer on the migrated CRM DB 9.0.3.X on-premise environment and got the below error.
Continue readingHow to change the default Unified Service Desk logo?
Follow the below steps to change the default USD logo.
Continue readingPublic preview of Unified Service Desk 4.1
Click here for more information.
Public Preview of the ‘Edge Process for Unified Service Desk’
Click here for more information.
Unified Service Desk 4.0 is released – A modern, unified, adaptable, and reliable offering
Click here for more information.
How to prevent USD from Closing a Session with Unsaved Changes?
Found an interesting article to prevent USD from closing a session with unsaved changes.
Analyze best practices in Unified Service Desk
Click here for Analyze best practices in Unified Service Desk documentation online.
How to customize login and splash screens in Unified Service Desk?
1. Click here to download CustomerSplashScreen.xaml and update the Section 1 for Login Screen and Section 2 for Splash Screen as shown below.
2. Comment the unnecessary section (1 or 2) that you don’t want to customize, else leave it as is.
3. Close the Unified Service Desk Exe file and Place the CustomerSplashScreen.xaml in USD Installed Folder.
For Example, Be default USD stored in the below path,
C:\Program Files\Microsoft Dynamics CRM USD\USD
4. Launch the Unified Service Desk Exe to see the below Splash Screen and click on Change Credentials to see the Login Screen.
Splash Screen:
Login Page:
Unified Service Desk 2.1.0 download available for Microsoft Dynamics CRM 2013 / 15 / 16
You can download Unified Service Desk 2.1.0.556 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| CRM2016-USD-2.1.0-PackageDeployer.exe | 210.6 MB | Click here | USD Package Deployer to install solution components in CRM |
| CRM2016-USD-2.1.0-amd64.exe | 88.4 MB | Click here | 64 bit USD client |
| CRM2016-USD-2.1.0-i386.exe | 88.4 MB | Click here | 32 bit USD Client |
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