Followed the below steps for upgrading USD solutions from the below versions to the latest 4.1 solutions, without disturbing the existing USD configuration data.Continue reading
Was trying to upgrade the USD solutions, using USD Package deployer on the migrated CRM DB 9.0.3.X on-premise environment and got the below error.Continue reading
Follow the below steps to change the default USD logo.Continue reading
Click here for more information.
Found an interesting article to prevent USD from closing a session with unsaved changes.
Click here for Analyze best practices in Unified Service Desk documentation online.
1. Click here to download CustomerSplashScreen.xaml and update the Section 1 for Login Screen and Section 2 for Splash Screen as shown below.
2. Comment the unnecessary section (1 or 2) that you don’t want to customize, else leave it as is.
3. Close the Unified Service Desk Exe file and Place the CustomerSplashScreen.xaml in USD Installed Folder.
For Example, Be default USD stored in the below path,
C:\Program Files\Microsoft Dynamics CRM USD\USD
4. Launch the Unified Service Desk Exe to see the below Splash Screen and click on Change Credentials to see the Login Screen.
You can download Unified Service Desk 22.214.171.1246 Version Package Deployer and Executables from the below links,
|CRM2016-USD-2.1.0-PackageDeployer.exe||210.6 MB||Click here||USD Package Deployer to install solution components in CRM|
|CRM2016-USD-2.1.0-amd64.exe||88.4 MB||Click here||64 bit USD client|
|CRM2016-USD-2.1.0-i386.exe||88.4 MB||Click here||32 bit USD Client|