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It has been a great honor and privilege to collaborate with Abhishek Dhoriya (Dynamix Academy).
Sharing my first video interview with every one.
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Release Wave 2 Early access has been released and here are the steps to enable it on your instance.
Logon to Admin Portal
Open the environment which you would like to enable Early access and click on Manage.
You will see the screen as below and click on Update now for getting Release Wave 2 Features to the instance.
You will be asked to enter Environment’s name for the verification.
After verification, the Update process starts and it will take some time.
Hope this helps.
Microsoft has made some changes in SLA design; here I am going to share about the differences
SLA Type option standard has been removed, earlier user has option to choose (as shown in below image)
Earlier there were 2 entities now there are 3 entities to configure a new SLA
- SLA Item
- SLA Item
Earlier only one SLA can be applied now you can use multiple SLAs. This is a much-needed feature, in our recent implementation we need to have 5 SLAs on Work Order entity and to chieve that we need to implement a child entity on work order and create 5 records in that to track 5 different SLAs.
To manage SLA settings, you can navigate to “Customer Service Hub” application and then navigate to “Service Configuration Setting”, there you can find below settings
- You can disable SLA on an entity which is…
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