Followed the below steps for upgrading USD solutions from the below versions to the latest 4.1 solutions, without disturbing the existing USD configuration data.
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Unified Service Desk 4.1 – General Availability
Click here to know more information about Unified Service Desk 4.1 – General Availability.
Unified Service Desk 3.3.0 released
You can download Unified Service Desk 3.3.0 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| Dynamics365-USD-3.3.0.929-PackageDeployer.exe | 119.6 MB | Click here | USD Package Deployer to install solution components in CRM |
| Dynamics365-USD-3.3.0.931-amd64.exe | 82.7 MB | Click here | 64 bit USD client |
| Dynamics365-USD-3.3.0.931-i386.exe | 82.7 MB | Click here | 32 bit USD Client |
Click here to see “What’s new in Unified Service Desk 3.3.0“
Unified Service Desk 3.2.0 released
You can download Unified Service Desk 3.2.0 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| Dynamics365-USD-3.2.0.886-PackageDeployer.exe | 86.8 MB | Click here | USD Package Deployer to install solution components in CRM |
| Dynamics365-USD-3.2.0.886-amd64.exe | 81.4 MB | Click here | 64 bit USD client |
| Dynamics365-USD-3.2.0.886-i386.exe | 81.4 MB | Click here | 32 bit USD Client |
Click here to see “What’s new in Unified Service Desk 3.2.0“
Unified Service Desk 3.1 released
You can download Unified Service Desk 3.1 Version Package Deployer and Executables from the below links.
| Name | Size | Download Link | Description |
| Dynamics365-USD-3.1.0.882-PackageDeployer | 87.0 MB | Click here | USD Package Deployer to install solution components in CRM |
| Dynamics365-USD-3.1.0.882-amd64 | 81.3 MB | Click here | 64 bit USD client |
| Dynamics365-USD-3.1.0.882-i386 | 81.3 MB | Click here | 32 bit USD Client |
Click here to see “What’s new in Unified Service Desk 3.1“
Unified Service Desk 3.0.0 released
You can download Unified Service Desk 3.0.0 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| Dynamics365-USD-3.0.0.859-PackageDeployer | 85.4 MB | Click here | USD Package Deployer to install solution components in CRM |
| Dynamics365-USD-3.0.0.859-amd64 | 88.9 MB | Click here | 64 bit USD client |
| Dynamics365-USD-3.0.0.859-i386 | 88.9 MB | Click here | 32 bit USD Client |
Click here to see “What’s new in Unified Service Desk 3.0.0“
Unified Service Desk 2.1.0 download available for Microsoft Dynamics CRM 2013 / 15 / 16
You can download Unified Service Desk 2.1.0.556 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| CRM2016-USD-2.1.0-PackageDeployer.exe | 210.6 MB | Click here | USD Package Deployer to install solution components in CRM |
| CRM2016-USD-2.1.0-amd64.exe | 88.4 MB | Click here | 64 bit USD client |
| CRM2016-USD-2.1.0-i386.exe | 88.4 MB | Click here | 32 bit USD Client |
Unified Service Desk 2.0.2 download available for Microsoft Dynamics CRM 2013 / 15 / 16
You can download Unified Service Desk 2.0.2 Version Package Deployer and Executables from the below links,
| Name | Size | Download Link | Description |
| CRM2016-USD-2.0.2-PackageDeployer.exe | 76.5 MB | Click here | USD Package Deployer to install solution components in CRM |
| CRM2016-USD-2.0.2-amd64.exe | 85.1 MB | Click here | 64 bit USD client |
| CRM2016-USD-2.0.2-i386.exe | 85.1 MB | Click here | 32 bit USD Client |
Unified Service Desk Package deployer for CRM 2013 / 2015 download
You can download Unified Service Desk Package deployer and Executable Client file from the below,
| Name | Size | Download Link | Description |
| CRM2015-7.1-USD-PackageDeployer.exe | 74.6 MB | Click Here | USD Package Deployer to install solution components in CRM |
| UnifiedServiceDesk-amd64.exe | 10.5 MB | Click Here | 64 bit USD client |
| UnifiedServiceDesk-i386.exe | 10.5 MB | Click Here | 32 bit USD Client |
Arun Potti's MS CRM blog 