Followed the below steps for upgrading USD solutions from the below versions to the latest 4.1 solutions, without disturbing the existing USD configuration data.
Step 1: Click here and download USD 4.1 Package deployer. Click here to know more information on USD 4.1.
Step 2: Launch USD 4.1 Package Deployer. Click on Continue.
Step 3: Give all the necessary information and click on Login.
Select Display list of available organizations to get all the CRM Organizations.
Step 4: Choose the required CRM organization and click on Login.
Step 5: Select Unified Service Desk – Upgrade Package and click on Next.
Step 6: Below is the documentation of Unified Service Desk – Upgrade. Click on Next.
Step 7: Click on Next.
Step 8: Below is the list of solutions that are going to be upgraded in the CRM Organization. Click on Next.
Step 9: Below information is displayed, if all the required solutions imported successfully in CRM. Click on Next.
Step 10: We can see the below Installation Complete information. Click on Finish to close the installation process.
Step 11: Navigate to CRM and go to Settings -> Solutions to see the updated USD solutions 22.214.171.1246.
Hope you have successfully upgraded the Unified Service Desk to the latest version.