Followed the below steps for upgrading USD solutions from the below versions to the latest 4.1 solutions, without disturbing the existing USD configuration data.

Step 1: Click here and download USD 4.1 Package deployer. Click here to know more information on USD 4.1.

Step 2: Launch USD 4.1 Package Deployer. Click on Continue.

Step 3: Give all the necessary information and click on Login.

Select Display list of available organizations to get all the CRM Organizations.

Step 4: Choose the required CRM organization and click on Login.

Step 5: Select Unified Service Desk – Upgrade Package and click on Next.

Step 6: Below is the documentation of Unified Service Desk – Upgrade. Click on Next.

Step 7: Click on Next.

Step 8: Below is the list of solutions that are going to be upgraded in the CRM Organization. Click on Next.

Step 9: Below information is displayed, if all the required solutions imported successfully in CRM. Click on Next.

Step 10: We can see the below Installation Complete information. Click on Finish to close the installation process.

Step 11: Navigate to CRM and go to Settings -> Solutions to see the updated USD solutions 4.1.1.1246.

Hope you have successfully upgraded the Unified Service Desk to the latest version.