Upgrade Unified Service Desk from 2013 to 2015

I have imported Unified Service Desk – CRM 2013 SP1 with Product Updates package using USD Package Deployer 2013.


Before upgrading USD 2013 to 2015, check for the below solution versions

UIIForMicrosoftDynamicsCRM2011 (3.0.0.X) &
DynamicsUnifiedServiceDesk (1.0),

Update USD - Prerequisite

If you have the above solutions versions in CRM, Follow the below Steps to upgrade USD,

Step 1: Download Unified Service Desk 2015 Package Deployer. Click here and download “CRM2015-7.1-USD-PackageDeployer.exe

Step 2: Extract USD Package Deployer 2015, and goto the below path


Have to import these two files in the next steps,

Update USD - Step 2

Step 3: Open Microsoft Dynamics CRM 2015 Online / Onpremise, goto the below path,

Microsoft Dynamics CRM -> Settings -> Solutions,

Click on Import and import the Solution, UiiForMicrosoftDynamicsCRM2011.

You may encounter the below error while importing. This is due to Plugin Assembly Version change.

If yes, follow Step 4. Otherwise goto Step 6.

Update USD - Step 3

Step 4: Goto Microsoft Dynamics CRM -> Settings -> Customizations, and click on Sdk Message Processing Steps.

Select all Microsoft.uii.Customization.Plugin.XYZ steps and Delete from CRM.

Update USD - Step 4

Step 5: Goto Microsoft Dynamics CRM -> Settings -> Customizations, and click on Plug-in Assemblies.

Select Microsoft.Uii.Customization.Plugin and Delete from CRM.

Update USD - Step 5

Step 6: After deletion, follow Step 3 to import UiiForMicrosoftDynamicsCRM2011 Solution.

After Successful import, you can see version of the imported solution to from 3.0.0.X

Update USD - Step 6

Step 7: Import DynamicsUnifiedServiceDesk solution into CRM,

Once it is imported successfully, you can see the version of the imported solution to 1.2.0.X

Update USD - Step 7

Step 8: Open Unified Service Desk Client and check for its version.

If you have 1.0.0.X version, then follow Step 9 to upgrade USD Client.

Update USD - Step 8

Step 9: Click here and Download Unified Service Desk Client (32 bit or 64 bit).

Step 10: Execute the UnifiedServiceDesk-amd64 exe (I am using 64 bit file), and follow the Wizard. It will automatically upgrade USD client to 1.2.0.X. Open USD Client and check for the version.

Update USD - Step 9

Please provide your valuable comments on this article.


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