“2017 is the year of Machine Learning, 2018 will be the year of Blockchain. So get ready to chain your CRM to the block”

Manny Grewal

What a great way to start a blog series with a quote of your own. Last year I blogged at length how machine learning can take your CRM implementations to the next level and demonstrated some real world use cases of how artificial intelligence can weave its magic. This year I thought why not explore the other great things buzzing around and the exploration left me amazed!!  Not because I learnt lot of amazing things but at the amount of untapped potential which we are missing upon. Technology paradigms are changing rapidly and being a technologist feels like running after multiple buses departing away from you in opposing directions. If you run after one, you’ll miss the other.